HBI®’s mission is to increase smokers’ enjoyment by producing and distributing the very best RYO (Roll-Your-Own) and MYO (Make-Your-Own) products in the marketplace. We accomplish this in two ways. First by offering our customers their choice of every high quality RYO product available. Each product evinces a unique style or fills a particular market need. We look for qualities such as catchy packaging, ultra-lightweight thickness, substantial paper quality and/or enhanced mouthwatering flavouring. We simply refuse to offer what we deem to be inferior goods to our customers without warning them in advance. The second way we add to smokers’ enjoyment is by producing totally new products ourselves (or with a partner) and by improving existing smoking products.
What are the delivery charges for orders from the Online Shop?
Depends on the weight and destination. The more it weighs, combined with the distance travelled will determine the shipping costs. Keep in mind though, we always cross reference 3 different shipping companies to find you the best rates.
Which payment methods are accepted in the Online Shop?
Credit Card, Wire Transfer, cash, Money Order or if you have terms that were provided on the account, you may use account terms.
How long will delivery take?
Depends on where they are located; AB=1-2 days, SK=2-3 days, MB=3=4 days, ON=4-5 days, any further east is 5-7 days. This may be delayed if they are outside of a terminal city.
How secure is shopping in the Online Shop? Is my data protected?
Very, no personal information is stored here.
What exactly happens after ordering?
We process the order and then we call or email to confirm the order. Once order has been confirmed, it will be sent to the warehouse for processing and ship once processed.
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- Monday24 hours open
- Tuesday24 hours open
- Wednesday24 hours open
- Thursday24 hours open
- Friday24 hours open
- Saturday24 hours open
- Sunday24 hours open
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